Help & Support
Frequently Asked Questions
Here you’ll find answers to the most common questions about shopping with Saroza Silk.
Orders
How do I place an order?
Simply browse our collection, select your favourite saree, choose the quantity, add it to your cart, and complete the checkout process.
Can I cancel my order?
Yes. You can request to cancel your order before it has been shipped. Once the order is dispatched, cancellation may not be possible. Please email us as soon as possible at saroza.silk.customer@gmail.com.
Can I change my delivery address after placing an order?
If your order has not been shipped yet, we will do our best to update your address. Please contact us immediately with your Order ID.
Shipping & Delivery
How long does delivery take?
Most orders are delivered within 4–8 business days across India. Delivery times may vary depending on your location or courier availability.
Do you deliver across India?
Yes. We currently deliver to most serviceable locations across India.
How can I track my order?
Once your order has been shipped, you will receive tracking details via email or SMS (where available).
Why is my order delayed?
Sometimes deliveries may be delayed due to:
- Weather conditions
- Public holidays
- Courier service delays
- Remote delivery locations
- High order volume during sales or festivals
We appreciate your patience in such situations.
Payments
Which payment methods do you accept?
We accept secure online payments through trusted payment gateways. Cash on Delivery (COD) may also be available for selected locations.
Is it safe to make online payments?
Yes. Your payment is processed through secure payment gateways. We do not store your card details, CVV, UPI PIN, or banking information.
Products
Will the product look exactly like the pictures?
We try our best to display every product accurately. However, slight colour differences may occur because of mobile screens, monitor settings, lighting during photography, and natural fabric variations.
Are the sarees exactly the same as shown?
Yes, we strive to deliver products that match the images and descriptions. Minor variations in colour, texture, or weaving may occur due to the nature of the fabric and photography.
Do you check products before shipping?
Yes. Every order is inspected before packing to ensure it is in good condition before dispatch.
Returns & Refunds
When can I return a product?
You can request a return if:
- The product is damaged.
- You receive the wrong product.
- The colour, design, or material is different from what you ordered.
Full details are in our Return & Refund Policy.
Is an unboxing video required?
Yes. A clear, continuous unboxing video is mandatory for claims related to damaged, incorrect, or different products. Without an unboxing video, your return request may not be approved.
I don't like the product. Can I return it?
Yes. If you wish to return the product because you no longer want it or simply do not like it, a flat ₹150 will be deducted from your refund to cover the return courier charges. The product must be unused, unwashed, and returned with its original tags and packaging.
How do I request a return?
Please send an email to saroza.silk.customer@gmail.com. Include:
- Order ID
- Your Name
- Reason for the return
- Photos (if applicable)
- Unboxing video
Our support team will guide you through the return process.
How long does it take to receive my refund?
Once your returned product is received and approved after inspection, refunds are generally processed within 7–10 working days.
Customer Support
How can I contact Saroza Silk?
You can reach us anytime by email at saroza.silk.customer@gmail.com. We aim to respond to all customer queries as quickly as possible.
I have another question. What should I do?
If your question isn’t answered here, please contact our customer support team at saroza.silk.customer@gmail.com. We’re always happy to help and will do our best to resolve your query as quickly as possible.
Thank you for choosing Saroza Silk. We appreciate your trust and look forward to serving you with beautiful sarees and a smooth shopping experience.
Need Help?
If your question isn't answered here, reach out anytime — we're always happy to help.
saroza.silk.customer@gmail.com