Shipping Policy

• Orders are usually processed within 1–2 business days after your order is confirmed.
• Orders placed on Sundays or public holidays will be processed on the next business day.
• During festivals, sales, or high-order periods, processing may take slightly longer.

Once your order has been shipped, delivery usually takes:

4–8 business days for most locations across India.

Delivery times may vary depending on your location, courier service availability, weather conditions, or other unforeseen circumstances.

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, we may offer free shipping on selected products or promotional offers.

Once your order has been shipped, you will receive a tracking link via email or SMS (where available).

You can use the tracking details to monitor the delivery status of your order.

Please ensure that your shipping address, phone number, and other details are correct while placing your order.

Saroza Silk is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

While we always aim to deliver your order on time, delays may occur due to circumstances beyond our control, including:

• Courier service delays
• Weather conditions
• Public holidays
• Natural disasters
• Government restrictions
• Remote delivery locations

We appreciate your patience and understanding in such situations.

Our courier partners may make multiple attempts to deliver your order.

If delivery cannot be completed because the customer is unavailable or unreachable, the package may be returned to us. In such cases, our customer support team will contact you to discuss the next steps.

If you receive:

• A damaged product,
• The wrong product, or
• A product that differs in colour, design, or material from what you ordered,

please record a clear unboxing video while opening the package.

Then, contact us immediately at:

saroza.silk.customer@gmail.com

Please include:

• Your Order ID
• Your Name
• A brief description of the issue
• Photos (if applicable)
• The unboxing video

Our team will review your request and assist you according to our Return & Refund Policy.

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, cancellation may not be possible.

Please contact us as soon as possible if you wish to cancel your order.